FAQ
Frequently asked questions,
answered plainly.
Everything about subscriptions, activation, devices and payments — in plain language. Still unsure? Contact us — we answer around the clock.
What devices are supported?
Our service works on virtually any device: Smart TVs (Samsung, LG, Android TV), Amazon Fire TV / Fire Stick, Android and iOS phones & tablets, MAG boxes, Windows / macOS computers, and Kodi. You can use apps like IBO Player, TiviMate, IPTV Smarters Pro and more.
How long does activation take after payment?
Activation is usually instant for crypto payments once the transaction confirms on the blockchain (typically under 30 minutes). Manual payment link orders are activated after staff verification, normally within a few hours. You will receive your credentials by email and in your account dashboard.
Can I use my subscription on more than one device?
Yes — plans are sold per connection. Solo plans include 1 connection, Duo allows 2 devices at once, Family 4 and Max 5. You can install the app on as many devices as you like; the connection limit only applies to simultaneous streams.
Do you offer a free trial?
Yes! We offer a 24-hour free trial with full access to all live channels and VOD content. Trials are limited to one per customer. No payment details are required.
Which payment methods do you accept?
We accept card payments and cryptocurrency (Bitcoin, USDT and 100+ other coins). Card payments run through a secure payment link we send you; crypto checks out instantly. All prices are in USD.
Does my subscription renew automatically?
No — never. There is no auto-renewal and we never store your card. You pay once for the term you chose, and before it ends we email you a reminder so you can renew only if you want to.
What internet speed do I need for smooth streaming?
We recommend at least 15 Mbps for HD and 25 Mbps for 4K streaming. Our anti-freeze technology and global CDN servers help maintain stable streams, but a wired connection or strong 5 GHz Wi-Fi signal will always give the best experience.
What is EPG and why is my guide empty?
EPG is the electronic program guide that shows what is on now and next. If your guide is empty, force an update in your app (TiviMate: Settings → EPG → Update; IPTV Smarters: pull down on the channel list). Some international channels do not publish guide data — see the Troubleshooting category in our help center for timezone and language fixes.
Can I watch on my TV and phone at the same time?
Only if your plan includes multiple connections. Solo plans allow 1 simultaneous stream regardless of how many devices have the app installed; Duo allows 2 at once, Family 4 and Max 5. You can switch plans at your next renewal.
What happens if a channel stops working?
Report it via a support ticket with the channel name. Most channels have backup feeds and we can usually switch your line to a working source the same day. If an entire group misbehaves, force a playlist and EPG refresh in your app first — that resolves it surprisingly often.
Still have a question?
Our support team answers around the clock — usually within the hour.