Help center
How can we help?
Guides, fixes, answers.
Step-by-step setup guides, fixes for common issues and billing answers.
What you'll find here
Every guide is written by the same team that answers the support tickets, and updated whenever the answer changes. Getting started walks you through installing TiviMate or IPTV Smarters on a Fire Stick, Android box or Smart TV and finding your login credentials. Troubleshooting covers the classics — buffering, an empty TV guide, login errors — with the exact settings to change. Billing explains payment methods, renewals and how refunds work.
Can't find your answer? Contact us — a human replies around the clock, usually within the hour.