"Invalid details" and other login errors

Login errors look scary but map to a handful of causes. Match your error message below.

"Invalid details" / "Authentication failed"

The username, password or server URL is wrong. Copy them from your dashboard instead of typing — one wrong character (or a trailing space from copy-paste) triggers this. Also confirm the URL starts with http:// or https:// and has no trailing slash.

"Your account has expired"

Your subscription end date has passed. Renew from your dashboard and the line reactivates automatically — no app changes needed.

"Maximum connections reached"

More devices are streaming than your plan allows. A plan with 1 connection supports exactly one simultaneous stream, even if the app is installed on five devices. Close the stream on the other device, wait 60 seconds, and retry — or upgrade to a multi-connection plan.

Playlist loads but every channel is black

Usually a DNS or ISP-level block. Switch your device DNS to 1.1.1.1 or 8.8.8.8 and restart the app. If your ISP actively blocks IPTV traffic, a VPN on the router or device resolves it immediately.

Nothing above matches

Take a screenshot of the exact error and open a support ticket — include the app name and device model so we can reproduce it on our test bench.