Limited-time deal 2 years from $36 · 4 years from $60 — 1 to 5 connections, paid once Grab the deal

WOBBO IPTV

Refund Policy

This Refund Policy explains when WOBBO IPTV issues refunds and how to request one. It forms part of the Terms of Service. Our goal is simple: if the service does not work for you and we cannot fix it, you should not pay for it.

1. Free trial first

We offer a free 24-hour trial with full access so you can verify quality and device compatibility before paying. Refund requests for issues the trial would have revealed (for example an unsupported device) are considered but not guaranteed.

2. Full refunds

You receive a full refund when: the service cannot be made to work on your device within 72 hours of activation and you have cooperated with our troubleshooting steps; a payment was made twice for the same subscription (duplicate payments are always refunded in full); or you purchased the wrong plan and the line has not been used.

3. Partial refunds

For extended outages on our side (continuous service unavailability exceeding 48 hours within a paid period) we offer either a pro-rated refund or a free extension of equal length — your choice.

4. What is not refundable

  • Buffering or quality issues caused by your internet connection, Wi-Fi coverage, device performance or ISP blocking — our Troubleshooting guides fix nearly all of these and support is happy to help.
  • Change of mind after substantial use of the subscription period.
  • Removal or change of specific third-party channels, EPG data or VOD items outside our control.
  • Accounts terminated for breach of the Terms of Service.

5. How to request a refund

Open a support ticket from your dashboard or email support@wobboiptv.com with your order number and a short description of the issue. Requests must be made within 14 days of the payment date, except for the technical-failure cases above which are covered for the whole subscription period.

6. How refunds are paid

Refunds always return to the original payment method. Cryptocurrency refunds are sent to the wallet address the payment came from, valued at the USD amount of the original payment. Card and local-method refunds are processed via the payment link provider and typically appear within 5–10 business days.

7. Processing time

We review every request within 2 business days and will tell you the outcome and the reason. Approved refunds are initiated immediately; the arrival time depends on the payment method as described above.

8. Chargebacks

Please contact us before opening a chargeback or dispute — we resolve legitimate issues faster than any bank process. Unjustified chargebacks lead to account suspension and may be contested with delivery evidence.

9. Questions

Unsure whether your case qualifies? Just ask: support@wobboiptv.com. A human reads every message.